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Exchanges and returns

WHAT IF I DON’T LIKE THE ITEM I ORDERED ONLINE WHEN IT IS DELIVERED?

We love our furniture and are sure that you will be happy too once your product is delivered. Is the item you ordered not quite to your liking or does it not meet your expectations? No problem, all items ordered and paid for online on this site can be returned within 14 days (legally determined). However, this does not apply to purchases in the showroom, for custom made furniture and cushions that are. These cannot be returned. If you wish to return the furniture, it must not have been left outside and it must be returned in its original packaging. Please contact us to register your return. We will refund the purchase price of the item, but we do charge a fee for picking up the item. In this we have two options:

1 – Have it picked up at home
All you have to do is send a message to our customer service with the reason for your return. You can do this at info@royaldesign.nl. We will then contact you to pick up the package.

The cost of collection by us or our delivery partner is 150, -.

2 – Self return
Ideal to save return costs. You have up to 14 days after delivery of the product to bring it back.

Please read our terms and conditions for more information on returns, refunds and collection costs (if applicable).

WHAT IF THE ITEM IS DAMAGED AT ARRIVAL OR IF YOU SENT THE WRONG ITEM?

Our quality controllers check the furniture, as far as possible, before shipping to make sure it is up to our standard, so damage is rare. But if you are not satisfied with the quality, or if we have sent the wrong item, please contact us within 24 hours of delivery. Preferably send us some photos of the damage or other problems with the product. We will assess your complaint and, assuming your complaint is justified, arrange for the item to be collected from you. You will then receive a full refund, or the item will be repaired, or a replacement product will be sent. It is very important that you inspect your order upon delivery, as you will be asked to sign a form that the items were received in good condition. If you are not satisfied with the items upon inspection, please note this on the form and contact us.

CAN I CANCEL AN ORDER IF I HAVE CHANGED MY MIND?

If you change your mind, you can cancel the order at any time before your item ships in the Netherlands. However, this does not apply to custom furniture and custom cushions. Please contact us and we will cancel your order, if possible, and give you a full refund.

Cancellations after the shipment of your order must be made when the package is delivered, by refusing delivery or by contacting us within fourteen days of delivery. We will refund the purchase price of the item, but we will charge a collection fee if change of mind is the reason for cancellation. Please read our terms and conditions for more information on returns, refunds and pick-up fees.

HOW LONG DOES IT TAKE TO RECEIVE A REFUND OF THE PURCHASE PRICE?

For security reasons, we can only refund using the same payment method used for the original order. The overview below shows you how long it normally takes. Please read our general terms and conditions for more information on refunds.

CAN I CHANGE MY PLACED ORDER?

Once you have placed an order, we cannot normally change anything. Please contact us if you would like to know more about this.

GENERAL TERMS AND CONDITIONS of Royal Design, established at Pascalweg 17, 8071 SE in Nunspeet, KVK no. 08127477, VAT number: NL.1003.84.638.B01, Phone: 0341-250204, email:info@royaldesign.nl

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